Return

You can easily register returns on an order in InStock.

Search for an order in ERP via the Return function that can be returned. Use the scan function to validate that it is the correct item to return.

You can also determine any shipping fees directly from the scanner.

This is how it is done in practice:

  1. Go to Return.

Screenshot of an app with various icons and text, including the name of the user 'Bjørn Kruuse-Meyer', and buttons for functions such as location, GTIN, print label, replenishment, create order, counting lists and returns.

3. Select/scan item to be returned and reason for return.

Screenshot of a mobile application showing a return label for goods, listing product names and quantities, including an XCover 4 case and a Motorola phone holder.

2. Search for the order to be returned.

Screenshot of a return order with field details such as packing slip number, order number, invoice number, shipped date, days since shipped, customer name, and shipping amount.

4. Repeat step 3 until all items to be returned are registered

5. Review and submit the return to ERP

Screenshot of an app with a confirmation dialog saying 'Confirm end message' with the options 'CANCEL' and 'OK'.

The goods are now in the warehouse and the return is registered in your ERP.

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